Exchange and Complaint
We want every order to feel perfect. If something is not right, we will fix it quickly.
Exchange Policy
We offer exchanges only in the following cases:
1. Damaged Product on Arrival
- If your item arrives broken, leaking, or physically damaged.
- Report within 24 hours of delivery.
- Provide clear unboxing video and photos.
2. Wrong Product Received
- If you receive a different product than what you ordered.
- Report within 24 hours of delivery.
- Product must be returned in eligible condition.
3. Missing Item in Order
- If any item from your confirmed order is missing.
- Unboxing video required.
Contact
For exchange requests, please contact us with your order number and issue details.
- Email: info@phynest.com
- WhatsApp: 0371 1006490
Note
We offer exchange or store credit where applicable. Refunds are only provided if a replacement is unavailable.
Approval & Contact
Conditions for Exchange Approval
- Product is in original packaging.
- A small number of sprays to evaluate the fragrance is acceptable. If used beyond a few sprays, it will not be eligible for exchange.
- Box, cap, and accessories are intact.
- Claim is submitted within 24 hours of delivery.
- Valid proof (photos/video) is provided.
Non-Exchangeable Cases
- We do not offer exchange for change of mind after purchase.
- We do not offer exchange for personal dislike of the fragrance smell.
- We do not offer exchange for slight packaging differences.
- We do not offer exchange for orders placed with incorrect address/details by the customer.
Packaging Damage Compensation
- If the outer packaging box is damaged during delivery, but the perfume bottle and product inside remain safe and functional, the order will not qualify for exchange.
- In such cases, we may offer a goodwill compensation of PKR 50 to PKR 100 as a discount voucher or adjustment, depending on the level of damage.